Canberra

Your privacy is of the highest importance to With Love Canberra. We are committed to protecting and respecting the privacy of our customers. In making a purchase from With Love Canberra, you consent to our collection, use, and disclosure of any information you give. Any information you provide will be used only in accordance with this privacy policy. We may change this privacy policy from time to time without notice. 

The type of information we may collect includes:

• Personal information – this may include your email address, contact information, company information and billing information.  Contact details of the recipient of your gift hampers are also collected

• Information you provide when you send us a message using our contact form

• Contact information you provide when you subscribe to our newsletter and other information relevant to customer offers and/or surveys

• Information about your use of our services, which may include your browsing information (such as your IP address and browser type) and data about your computer (such as your operating system and software installed on your computer)

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment details. We’ll use this information for purposes, such as, to:

• Send you information about your order

• Respond to your requests, including refunds and complaints

• Process payments and prevent fraud

• Comply with any legal obligations we have

• Improve our store offerings

• Send you marketing messages – you may opt out of receiving marketing communications at any time by ‘unsubscribing’, responding via the channel in which you received the marketing communication, or by contacting us. 

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We may contact you to notify you regarding your purchase, to troubleshoot problems with your purchase, to resolve a dispute, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages.

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We collect information during the checkout process on our store.  While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this, for example, to show you products you’ve recently viewed

• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send your order

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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DISCLAIMER:

By buying our gift hampers and engaging our services, you consent to our collection, use, and disclosure of any information you give. Any information you provide will be used only in accordance with this privacy policy. With Love Canberra may change this privacy policy from time to time without notice.

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If you have any questions or concerns about our privacy policy please contact us via the contact page or email: info@withlovecanberra.com.au