Store Policy

CUSTOMER CARE

We pride ourselves on taking extra special care to deliver your gift in perfect condition. If however you find an item damaged please contact us straight away via the Contact Us page or email: info@withlovecanberra.com.au

We may offer a replacement item or a credit.

If you have any concerns with your gift or its delivery please contact us as soon as possible.

 

TERMS

In making a purchase from With Love Canberra you acknowledge that you have read, understood and agree to the following terms and conditions for www.withlovecanberra.com.au. Please note these terms and conditions may change at any time without notice.

 

We reserve the right to substitute products that may be unavailable.  We will always try to replace the item with a similar product.  If we are unable to provide a product similar in nature, we guarantee to substitute the item with an alternative product to equal or greater value than the original item. This also extends to the gift presentation.

We reserve the right to limit the quantities of any products or services that we offer. Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

With Love Canberra promote the responsible and legal consumption of alcohol.  All orders including alcohol must be placed by a person 18 years or over. Deliveries including alcohol can only be sent to persons 18 years and over.  Proof of age may be requested. 

It is your responsibility to inform With Love Canberra if you believe a gift order has not arrived. If a gift is not able to be found on the premises and With Love Canberra can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement.

Cancellations can be made within 24hrs of your requested delivery date for a full refund. For cancellations within 24hrs of delivery date a partial refund, the total amount less $20, will be paid as long as the gift has not been delivered. Once a hamper has been purchased and delivered or shipped we do not offer refunds.

 

With Love Canberra cannot be held responsible if a gift order interstate does not arrive on a date requested at the fault of a third party (i.e. courier company). Late delivery does not allow you to cancel an order.

Certain content, products and services available via our website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

With Love Canberra is not registered for GST.

PRIVACY

Your privacy is of the highest importance to With Love Canberra. We are committed to protecting and respecting the privacy of our customers. In making a purchase from With Love Canberra, you consent to our collection, use, and disclosure of any information you give. Any information you provide will be used only in accordance with this privacy policy. We may change this privacy policy from time to time without notice. 

 

The type of information we may collect includes:

  • Personal information – this may include your email address, contact information, company information and billing information.  Contact details of the recipient of your gift hampers are also collected

  • Information you provide when you send us a message using our contact form

  • Contact information you provide when you subscribe to our newsletter and other information relevant to customer offers and/or surveys

  • Information about your use of our services, which may include your browsing information (such as your IP address and browser type) and data about your computer (such as your operating system and software installed on your computer)

 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment details. We’ll use this information for purposes, such as, to:

  • Send you information about your order

  • Respond to your requests, including refunds and complaints

  • Process payments and prevent fraud

  • Comply with any legal obligations we have

  • Improve our store offerings

  • Send you marketing messages – you may opt out of receiving marketing communications at any time by ‘unsubscribing’, responding via the channel in which you received the marketing communication, or by contacting us. 

We may contact you to notify you regarding your purchase, to troubleshoot problems with your purchase, to resolve a dispute, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages.

We collect information during the checkout process on our store.  While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this, for example, to show you products you’ve recently viewed

  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send your order

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. 

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

DISCLAIMER:

By buying our gift hampers and engaging our services, you consent to our collection, use, and disclosure of any information you give. Any information you provide will be used only in accordance with this privacy policy. With Love Canberra may change this privacy policy from time to time without notice.

If you have any questions or concerns about our privacy policy please contact us via the contact page or email: info@withlovecanberra.com.au

 
PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Canberra

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